Delete your Aligned Church account
Your Aligned Church login is the same account as Aligned Leader, so it's deleted from one place: Aligned Leader's Settings. Before anything happens, the screen names exactly what would go. If you're the owner, or the church goes with you, your Aligned Church plan is cancelled first so the card saved for it is never charged again.
1/7 · Switch to Leader at the top of the screen
Good to know
- Want a copy of your people first? In Manage, the Reports page has Take your records with you downloads. There's nothing to export once the account is gone.
- You're the owner, others are on your church, and the whole church should go? Deleting your account leaves the church standing, so message us from Help in Aligned Church (Support in Aligned Leader) and a person does it for you.
If it’s not working
There's no Delete my account button, just Message support and Close
Your church holds congregation or giving records, and the card names them. Those aren't deleted with one tap: press Message support and a person removes the church and your account for you. They usually reply within one business day. Ask for a copy of your records in the same message if you want one.
It says my Aligned Church plan is still active
That shows alongside Message support: nothing has been cancelled yet. To stop the charges while you wait, cancel it yourself in Aligned Church → Settings → Plan. If it says only an owner can cancel it, ask support to stop that too, in the same message.
It says nothing was deleted
Your account is still here. If the message starts with your plan, that part is true, and usually it says the plan is already cancelled. The rest says what to do: most say to try again in a moment, and that usually finishes it. If it says there's still a subscription on your billing account that couldn't be stopped, message Support in Aligned Leader instead: a person has to stop that one, and trying again won't.
It says some of my account may already be gone
Deleting stopped partway through. Email us (the address is on aligned.church/support, which opens without signing in) and a person finishes it by hand.
It says what deleting would take has changed
Something changed while the box was open, like someone joining or leaving your church. Read the new warning and type your email again.
Next, you might want to
- Cancel Aligned Church (and what happens to your work)Stop your plan from Settings in a minute, what cancelling does and doesn't do, and how to start again later.
- Export your people to a spreadsheetDownload your whole directory, group rosters, attendance or song usage as a spreadsheet, or just the list on your screen.
- Delete your accountWhat deleting removes, what to download first, and how to do it yourself in Settings.