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Cancel Pro (and what happens to your work)

Maybe the budget changed, or Pro isn't earning its keep this season. Cancelling takes about a minute in Settings, and nothing you've made is deleted. The one thing to know first: it takes effect the moment you confirm, not at the end of the month you paid for.

About 2 minutes Needs Aligned Leader ProUpdated September 29, 2026
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Open **Settings** from the gear at the bottom of the left rail

1/6 · Open Settings from the gear at the bottom of the left rail

Before you start: Only your church's owner — the person who set up the account — can cancel. If you were billed recently and want the rest of the month, wait: cancelling ends Pro right away, and nothing is refunded automatically.
Open Billing

Good to know

  • Only need a break? Tap Just pausing for now in the cancel form. On a monthly plan that has paid at least once, you can pause for 2 weeks to 3 months and Pro comes back on its own.
  • Nothing is deleted. Your chats, Saved Work, Church Brain and your staff's work all stay. When you want Pro back, press Unlock Pro and enter your card again. Pro switches on as soon as it's paid, and your staff reload the page and they're in.
  • Changing cards? Don't cancel to do it. Change card on the same Billing tab swaps it without a charge; cancelling gives up the rest of the month you paid for.

If it’s not working

It says “We couldn't cancel your subscription. Please try again.”

Nothing changed, so you're still subscribed and next month would be charged. Try again in a moment. If it keeps failing, message Support before assuming you're cancelled.

It says my subscription is cancelled but it “couldn't finish updating your church's plan”

The part that matters worked: the subscription is cancelled. Only the plan label didn't catch up, so Settings may still say Pro for a moment. Reload the page and press Cancel plan again to finish it.

I wanted a refund for the rest of the month

There's no refund button, and cancelling doesn't refund anything by itself. Message Support with your church name and roughly when you were charged, and a person will look at it.

Our Aligned Church plan shows as Canceled too

When a church has both, they share one billing account, so cancelling Pro can stop the Aligned Church plan as well. If you only meant to cancel Pro, message Support — there's no undo button for it.

I don't see a Billing tab

Billing only appears for the church's owner. Ask whoever set up your church's account to cancel, or message Support and we'll help.

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